Terms of Service

Hobbly is a digital platform that connects users, Partners, and events, activities and travel-related services. Through the Service, Users can discover events, activities and travel content, participate in them, join communities, purchase tickets and use other features provided by Hobbly.

Hobbly acts as a technology provider and intermediary. Partners are themselves responsible for the content, delivery and legality of the products, services, events and tickets they offer. Hobbly does not itself organise events and is not a party to the Purchase Agreement between the User and the Partner, unless otherwise stated.

Hobbly develops the Service continuously and reserves the right to add, change or remove features, functionality or Partners at its discretion.

Some features of the Service are subject to a charge. The prices of paid products and services, including any service fees, are shown clearly before the order is confirmed.

The User or, where applicable, a customer organisation pays for their order using the payment methods available in the Service. Hobbly may collect payments on behalf of the Partner. The obligation to pay arises at the time the order is placed. Hobbly uses an external payment service provider to process payments and does not itself store the details of the User's payment instrument.

Hobbly may offer promotions, credits or similar benefits. Hobbly determines the terms for granting, using and validity of such benefits, which may be restricted to specific users, Partners or time periods. Credits cannot be exchanged for cash. In the event of abuse or benefits granted on incorrect grounds, Hobbly may invalidate them and invoice the User for any payments made using them.

The right of withdrawal and liability for defects are governed by mandatory consumer protection legislation. Leisure services such as event tickets are subject to the limitations on the right of withdrawal set out in consumer protection law, which will be communicated to the User during the purchase process.

Through the Ticket Brokerage Service, the User can purchase admission tickets to events organised by Partners. Hobbly acts as a ticket broker, and the Purchase Agreement for the ticket and the event is formed between the User and the event organiser. The event organiser is responsible for the content, delivery, cancellations and changes of the event.

The details of the Ticket Brokerage Service — including ticket delivery, pricing, service fees, cancellations, fraud prevention and resale restrictions — are governed, in addition to these Terms, by separate Ticket Brokerage Terms available in the Service and accepted separately during the purchase process. In the event of a conflict between these Terms and the Ticket Brokerage Terms in matters relating to ticket brokerage, the Ticket Brokerage Terms shall prevail.

All intellectual property rights relating to the Service, including copyrights, trademarks, design rights, trade secrets, source code, databases, user interfaces, images and graphics, are the property of Hobbly or its licensors. These Terms do not transfer any intellectual property rights to the User.

Hobbly grants the User a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to use the Service in accordance with these Terms and for personal use. The User may not, without Hobbly's written permission, copy, modify, distribute, sell, rent, sublicense or otherwise commercially exploit the content of the Service, nor use Hobbly's trademarks or logos.

The Service is provided "as is" and "as available". Hobbly strives to keep the Service available without interruption but does not guarantee that the Service will operate error-free or without interruption. Availability may be limited due to maintenance and updates, technical disruptions or causes outside Hobbly's control.

Hobbly may modify, develop, update, restrict or discontinue the Service or part of it. Users will, where reasonably possible, be notified of material changes in advance through the Service or by email. If the Service is discontinued entirely, Users will be notified at least 30 days in advance and given the opportunity to download their own data.

Hobbly is not liable for the conduct of Partners, the content or cancellation of events, the actions of other Users, the User's Content, or the content of services or links provided by third parties. Hobbly is also not liable for indirect damages resulting from use of the Service, such as loss of income or data, reputational harm or business interruption.

Hobbly's total liability to the User for damages arising from use of the Service shall in all cases be capped at the amount the User has paid to Hobbly for the Service during the three (3) months immediately preceding the event giving rise to the damage, or EUR 100, whichever is greater.

Hobbly is not liable for delays or failures in performance caused by force majeure. Force majeure means an event outside Hobbly's control, such as natural disasters, widespread telecommunications disruptions, decisions of authorities, strikes or armed conflict.

These limitations of liability apply to the extent permitted by applicable mandatory law. Nothing in these Terms limits the User's rights under mandatory consumer protection legislation.

Hobbly processes the User's personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act. The purposes and legal bases of processing, retention periods and the User's rights are described in Hobbly's privacy policy, which is available in the Service.

The User has the right to manage the consents they have given, such as marketing consents and cookie settings, through the Service settings. The User has the right to lodge a complaint with a data protection authority; in Finland, with the Data Protection Ombudsman (tietosuoja.fi).

Hobbly may amend these Terms, for example due to changes in legislation, developments in the Service or new features. Material changes will be communicated to the User through the Service or by email within a reasonable time before the change takes effect.

If the User does not accept the changes, they have the right to stop using the Service and close their account before the changes take effect. Continued use of the Service after the changes take effect is deemed acceptance of the amended Terms. Minor changes that do not diminish the User's rights may take effect without separate prior notice.

These Terms are governed by the laws of Finland, excluding its conflict-of-laws rules. In addition, a consumer User is covered by the mandatory consumer protection provisions of their country of residence to the extent they provide the User with better protection.

The parties shall seek to resolve any disputes relating to the Service primarily through negotiation. The User should contact Hobbly customer support using the contact details given in Section 14.

A consumer User has the right to refer a dispute to the Consumer Disputes Board (kuluttajariita.fi). Before referring a matter to the Consumer Disputes Board, the User should contact the Consumer Advisory Service (kkv.fi/kuluttajaneuvonta). Disputes concerning the processing of personal data may be referred to the Data Protection Ombudsman.

If a dispute cannot be resolved amicably, it shall be settled in the first instance by the District Court of Helsinki. A consumer always has the right to bring an action before the competent court of their country of residence.