Purchase and Order Terms

Hobbly Technologies Oy (Business ID 3503150-1, Liikiäläntie 13, 54920 Taipalsaari) provides the technical platform through which you can purchase tickets to events, order services, register for activities and buy other paid products and services offered by Partners.

In purchase transactions Hobbly acts as a technical platform and intermediary between the Partner (event organiser, club, company, travel service provider or other service provider) and you. A binding Purchase Agreement for the ticket, product or service you buy is always formed between you and the Partner, unless the purchase process expressly states otherwise.

Tickets are delivered electronically to the Service, by email or by another method specified during the purchase process. Keep your ticket carefully and do not share an image of the ticket or the QR code publicly so that no one can copy it. Hobbly is not liable for tickets that are lost, stolen, copied or transferred to third parties.

A ticket may be personal or may bear the name of the buyer. In order to gain entry to the event, you may need, in addition to the ticket, photographic identification. The event organiser or Hobbly may set a maximum number of tickets per buyer.

Resale or transfer of purchased tickets for consideration without the written consent of Hobbly or the event organiser is prohibited. Hobbly has the right to invalidate tickets that have been obtained through unauthorised resale, fraud or in breach of these terms, without any obligation to refund the ticket price.

If an event is cancelled or undergoes a material change, such as a significant change of date or performer, the event organiser (Partner) is responsible for customer communications and any refund of the ticket price. Because payments are routed through Stripe Connect directly to the Partner, refunds are made by the Partner or by Stripe on behalf of the Partner. Hobbly may assist with the handling of refunds but is not itself obliged to refund the ticket price and cannot refund funds that are not in Hobbly's possession.

The ticket price is primarily refunded to the original payment instrument. Hobbly's service fee is generally not refunded, as it covers platform and payment processing costs already incurred. The Partner may, at its own discretion, also cover the service fee as part of the refund.

Any other costs related to the event, such as travel or accommodation expenses, are your own responsibility. In the event of cancellation or a change to an event, please contact the event organiser or Hobbly customer support primarily using the contact details given in Section 10.

If there is a defect in the ticket, product or service you have purchased, notify us within a reasonable time from discovering the defect, and no later than two months. Report the defect primarily to the Partner or to Hobbly customer support and describe the defect clearly.

Because the Purchase Agreement is formed between you and the Partner, the Partner is responsible for the conformity of its products, services and events with the agreement, for liability for defects, and for any price reductions, refunds and compensation. Hobbly assists in handling complaints by relaying communications between the Partner and the customer. The consumer always has the rights afforded by mandatory consumer protection legislation.

Placing a paid order requires legal capacity to act. A minor User may only enter into binding legal acts if a guardian has consented to them or if the legal act is customary and of minor significance considering the minor's age and stage of development. A guardian may require a paid purchase to be unwound if a minor has made it without consent.

Events, products or services may be subject to age limits, which will be indicated during the purchase process. The Partner or event organiser may require verification of age on arrival at the event or upon collection of the product. If you do not meet the applicable age limit or cannot verify your age when requested, entry to the event or delivery of the product may be refused without refund.

Hobbly acts as a technical platform and intermediary and is not liable for the content, delivery, quality, cancellation or changes of the Partner's event, product or service. Because payments are routed through Stripe Connect directly to the Partner, Hobbly is also not liable for refunds made by the Partner or for the handling of payments on the Partner's Stripe account.

Hobbly is not liable for any indirect costs related to an event or service, such as travel, accommodation or loss-of-earnings costs. Hobbly's potential liability is limited to the service fee collected by Hobbly in the purchase transaction. These limitations of liability do not restrict the consumer's rights under mandatory law. Hobbly's general limitations of liability are described in more detail in the general Terms of Service.

These Purchase and Order Terms and any Purchase Agreements concluded on the basis of them are governed by the laws of Finland. In addition, a consumer User is covered by the mandatory consumer protection provisions of their country of residence to the extent they provide better protection.

The parties shall seek to resolve any disputes relating to the purchase primarily through negotiation. Please contact Hobbly customer support using the contact details given in Section 10.

A consumer has the right to refer a dispute to the Consumer Disputes Board (kuluttajariita.fi). Before referring a matter to the Consumer Disputes Board, the User should contact the Consumer Advisory Service (kkv.fi/kuluttajaneuvonta). If a dispute cannot be resolved amicably, it shall be settled in the first instance by the District Court of Helsinki. A consumer always has the right to bring an action before the competent court of their country of residence.

Hobbly may amend these Purchase and Order Terms. Material changes will be communicated before the confirmation of a new purchase through the Service or by email. Each Purchase Agreement is governed by the Purchase and Order Terms in force at the time of purchase.